At Lightgear, we want you to be completely satisfied with your purchase. If you need to return an item, please read our Return & Refund Policy carefully to understand the process and conditions that apply.

1. General Return Policy

You have 30 days from the date of delivery to initiate a return for a full refund or exchange. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags attached.

2. How to Request a Return

To request a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@lightgear.store with your order number and the reason for your return.

2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including any necessary return labels.

3. Pack the Item: Carefully pack the item in its original packaging, including any accessories or documentation.

4. Ship the Item: Use the provided return label to send the item back to us. Keep the tracking number for your records.

3. Return Scenarios

a. Defective or Damaged Items

If you receive an item that is defective or damaged:

• Contact us within 7 days of receiving the item.

• Provide a description and photos of the defect or damage.

• We will arrange for a replacement or a full refund, including return shipping costs.

b. Incorrect Items

If you receive an item that is not what you ordered:

• Contact us within 7 days of receiving the item.

• Provide details about the incorrect item received.

• We will send you the correct item and cover the return shipping costs for the incorrect item.

c. Items Not Received

If your order has not arrived within the estimated delivery timeframe:

• Contact us immediately at support@lightgear.store with your order number.

• We will investigate the issue and provide a resolution, which may include resending the order or issuing a refund.

d. Order Cancellations

If you need to cancel your order after it has been placed:

• Contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund.

• If the order has already shipped, you will need to follow the return process outlined above.

4. Refund Process

Once we receive your returned item, we will inspect it and process your refund. You will receive a confirmation email once your refund has been processed.

• Refund Timing: Refunds typically take 5-10 business days to reflect in your original payment method, depending on your bank or credit card company.

• Original Shipping Fees: Please note that original shipping fees are non-refundable unless you received a defective or incorrect item.

5. Final Notes

• Items returned without a proper return request or past the 30-day return window may not be eligible for a refund or exchange.

• We reserve the right to refuse returns that do not comply with our policy.

6. Contact Us

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact us at:

Email: support@lightgear.store

Address: 3330 E Van Buren St APT 627, Phoenix, AZ 85008-6875, United States

Thank you for choosing Lightgear! We appreciate your understanding and look forward to serving you again.